CANCELLATION AND REFUND POLICY

Our goal is to offer a professional, transparent service that respects everyone’s time.

The deposit paid at the time of booking confirms your appointment, your place in a workshop or the date reserved for an activity. When a balance remains to be paid, the deposit is deducted from the total amount of the service.

CONSULTATIONS

  • 24 hours before the appointment: the deposit may be refunded at 100% or transferred to a new date, according to your preference.
  • Less than 24 hours before the appointment: the deposit is non-refundable. However, the appointment may be rescheduled once, at no charge, and the deposit will be applied to the new date.
  • Failure to attend the appointment without notice: the deposit is kept and cannot be transferred to a new date.

WORKSHOPS — INDIVIDUAL REGISTRATION

  • 7 days or more before the workshop: 100% refund or transfer to another date, when available.
  • Between 72 hours and 7 days before the workshop: a credit for the amount paid may be granted, valid for 6 months. You may also give your place to another person by letting us know in advance.
  • Less than 72 hours before the workshop or in case of absence: no refund. As places are limited and materials may already have been purchased or prepared, the amount paid is kept.

TALKS AND WORKSHOPS FOR ORGANIZATIONS

  • 30 days or more before the event: the deposit is refunded at 100% or the event may be rescheduled to a new date.
  • Between 15 and 30 days before the event: 50% of the deposit is kept. The client may also choose to reschedule the activity, at no additional charge, to a new date agreed upon within the following 12 months.
  • Less than 15 days before the event or in case of same-day cancellation: the deposit is kept.

Expenses already incurred specifically for the event and previously approved, if any, may remain the client’s responsibility.

IF I CANCEL AN ACTIVITY OR AN APPOINTMENT

If I have to cancel a consultation, a talk or a workshop, you will be able to choose between:

  • a full refund of the amounts paid for the cancelled service; or
  • rescheduling to a new date, at no additional charge.

In exceptional circumstances or cases of force majeure, when appropriate and accepted by both parties, the activity may also be rescheduled or offered by videoconference.

CANCELLATION AND REFUND REQUESTS

Any cancellation or change request must be sent in writing to:

soynaniduran2024@gmail.com

The date the request is received will be used to determine the applicable cancellation period.

When a refund is applicable, it is made in Canadian dollars, generally to the payment method used for the transaction, within an estimated 5 to 10 business days, subject to the financial institution’s processing times.

This policy applies to bookings made directly with Nani Duran or through her website and booking platform.