PRIVACY POLICY — LAW 25 OF QUEBEC

1. PERSON IN CHARGE OF THE PROTECTION OF PERSONAL INFORMATION

The person in charge of the protection of personal information is:

Nani Duran
Consultant and Speaker in Holistic Health
Quebec, Canada
Email: soynaniduran2024@gmail.com

Any question, request for access or rectification, or any complaint regarding the handling of personal information may be sent to this address.

2. PERSONAL INFORMATION COLLECTED

Depending on your interaction with the website and the services offered, the following information may be collected, among others:

• first and last name;
• email address;
• phone number;
• information provided when requesting an appointment or information;
• information required to provide a service;
• communications exchanged with us;
• information related to bookings and transactions;
• information voluntarily submitted in forms;
• certain technical or browsing data when measurement technologies or cookies are used.

During a naturopathy consultation, certain information related to health and well-being may also be provided voluntarily by the client to allow the requested service to be delivered.

Only the information reasonably necessary for the identified purposes is collected.

3. PURPOSES OF COLLECTION

Personal information may be collected and used to:

• respond to your requests;
• manage and confirm appointments and bookings;
• provide the consultations and other requested services;
• manage registrations for workshops and talks;
• communicate with you regarding your booking or a service;
• process payments;
• handle administrative follow-up;
• issue applicable receipts;
• improve the services and the operation of the website;
• comply with applicable legal obligations.

Personal information is not used for purposes incompatible with those for which it was collected, unless you consent to it or the law allows it.

4. CONSENT

Where required by law, your consent is obtained for the collection, use or disclosure of your personal information.

Consent is requested clearly and for specific purposes.

You may withdraw your consent where the law allows it, subject to certain legal or contractual obligations.

5. PROMOTIONAL COMMUNICATIONS AND NEWSLETTER

News, invitations, information or promotional communications may be sent once the required consent has been obtained.

You may unsubscribe from these communications at any time by using the unsubscribe mechanism provided or by contacting us.

Communications necessary to manage an appointment, a booking or a service are not promotional communications.

6. PAYMENTS AND SERVICE PROVIDERS

Certain technology providers may be used to ensure the operation of the site and the delivery of services, in particular for:

• website hosting;
• forms;
• appointment booking;
• communications;
• payment processing.

When you make a payment through an external payment provider, the information required for the transaction is processed in accordance with that provider’s practices and policies.

We do not directly retain full payment card numbers when the transaction is processed by an external platform.

7. DISCLOSURE OF INFORMATION TO THIRD PARTIES

Personal information is neither sold nor rented.

It may be disclosed to service providers when necessary for the operation of the site, appointment booking, payment processing or the delivery of the requested services.

It may also be disclosed when you consent to it or when the law authorizes or requires it.

Certain technology providers may process or store personal information outside Quebec. The measures required by applicable legislation are taken when such disclosure is contemplated.

8. RETENTION AND DESTRUCTION

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations.

When it is no longer needed, it is securely destroyed or anonymized where permitted by applicable legislation.

9. SECURITY MEASURES

Reasonable administrative, technical and organizational measures are used to protect personal information against loss and theft, as well as unauthorized access, use, disclosure or modification.

Access to personal information is limited to the people or providers who need it to perform their duties or deliver their services.

10. COOKIES AND SIMILAR TECHNOLOGIES

The website may use cookies and similar technologies that are necessary for its operation or that help improve the visitor experience and measure the use of the site.

When technologies with functions that allow identifying, locating or profiling a person are used, the information and choices required by applicable legislation are presented to users.

Where consent is required, these technologies are only activated in compliance with applicable requirements.

11. YOUR RIGHTS

In accordance with the legislation applicable in Quebec, you may request, among others:

• access to the personal information held about you;
• the rectification of inaccurate or incomplete information;
• the withdrawal of your consent where applicable;
• information regarding the use and disclosure of your personal information;
• in the situations provided by law, the cessation of dissemination or the de-indexing of certain personal information;
• where the conditions provided by law are met, the disclosure of certain computerized personal information in a structured, commonly used technological format.

To exercise any of these rights, you may contact the person in charge of the protection of personal information.

12. PRIVACY INCIDENTS

In the event of a privacy incident involving personal information, the necessary measures will be taken to assess the situation and reduce the risks of harm.

When the incident presents a risk of serious harm, the affected individuals and the Commission d’accès à l’information du Québec will be notified in accordance with applicable legal obligations.

13. COMPLAINTS

Any question or complaint regarding the collection, use, disclosure, retention or protection of your personal information may be sent to:

Nani Duran
Person in charge of the protection of personal information
soynaniduran2024@gmail.com

The request will be handled in accordance with applicable legal obligations.

14. CHANGES TO THIS POLICY

This policy may be updated to reflect changes in practices, services, the technologies used or legal requirements.

Any changes will be published on the website and, where required, the individuals concerned will be informed.